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Order

To order a Malene B Carpet follow the easy step-by-step instructions listed below:

Select your design

View our collection online or by catalog, then select your favorite pattern.

Select your construction/materials

Choose your construction hand knotted, hand tufted or flat weave and materials wool, silk, or combinations.

Pick a color

Select from the color options listed with each pattern. If your project requires a custom color, provide us with paint samples, yarn poms or fabric swatches for us to match with our ARS Color System. Because each rug/carpet is made to order/handmade, some color variation may occur from dye lot to dye lot, from sample to finished carpet and may vary sligthly in size.

Determine your size and shape

Provide your carpets exact measurements and desired shape. Because each rug/carpet is made to order/handmade the finished carpet may vary sligthly in size.

Submit your order

Fill out the Request A Quote Form, located next to the selected pattern to receive your price quote.

Send your deposit

After approving your price quote a non-refundable 50% deposit is required to start your project.

We accept checks, Visa and MasterCard.

Review your CAD drawing

Once your deposit is received a CAD rendering of your carpet will be created and sent to you for approval.

Approve your strike off

After you approve your carpet rendering, we will create a 1’ x 1’ strike off sample of your order. The sample production time takes from 3-5 weeks and will be sent to you for final approval.

Production

    Our master weavers begin creating your beautiful custom carpet. Production lead times will take from 8-16 weeks depending on construction and size. Constructions: Flat weaves 8–12 weeks / Hand tufted 8 – 12 weeks / Hand knotted 12 – 16 weeks.

    Delivery

    Your custom carpet can be delivered worldwide. For an additional fee we can provide white glove service including padding and spread to deliveries taking place within the New York Tri-State area.

    Cancellation

    Our rugs are made to order to your specifications, they cannot be changed, canceled or returned for any reason other than warranty repair once the order has been placed. All custom rug orders are final. No refunds or returns.

    Creating from a blank canvas

    To purchase a carpet not existing in our current collection or archives requires a consultation to determine the projects scope. Before our consultation, please submit inspirations, images and ideas to assist us with creating your one of a kind carpet. Please contact us to set up an appointment.

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