FAQs


 

How does the Bespoke services work?

Let us know the scope of your project and we will set up a call to discuss your project. CONTACT US to book a consultation.

 

Do you offer on site consultations?

Yes, we do. To book a consultation please CONTACT US.

 

How much do you charge?

Every project begins with a consultation.  Our aim is to first understand the scope of your project then email a quote.

 

WHY DOES IT TAKE SO LONG FOR A CARPET TO ARRIVE?

Our carpets are made by hand specially for you. The handmade process involves spinning yarn, dyeing the yarn, setting up the loom, weaving and finishing each carpet by hand

 

HOW DO I SELECT COLORS

If your project requires a custom color, provide us with paint samples, yarn poms or fabric swatches for us to match with our ARS Color System. Because each rug/carpet is handmade to order, some color variation may occur from dye lot to dye lot, from sample to finished carpet, and may vary slightly in size.

 

CAN I CREATE MY OWN DESIGN?

Malene B will work with you one-on-one to create a custom design based on our portfolio. See our BESPOKE SERVICES about how to begin your project. CONTACT US  with your request.

 

 

 

WHAT FORMS OF PAYMENT DO YOU ACCEPT

We accept checks, Paypal, American Express, Visa and MasterCard.

 

How is your art authenticated?

Each piece of art includes a certificate of authenticity.

 

Do you ship Internationally countries?

Yes, please CONTACT US  for a custom freight quote before ordering.


 

RETURNS & EXCHANGES POLICY

All sales are final, no refunds or exchanges  We take every measure to insure the products are of first quality. But if there is a defect, CONTACT US within five days of receipt of product.

We do not accept returns or exchanges. All of our products are custom made to order, and we highly recommend purchasing samples before ordering larger goods.

If you believe your product to be defective and it has not been used or installed, please contact us within 10 days of delivery so we can review your issue.