FAQ

HOW CAN I ORDER A MALENE B CARPET?

View our collection online, then select your favorite pattern.


WHY DOES IT TAKE SO LONG FOR A CARPET TO ARRIVE?

Our carpets are made by hand. Our carpets are made by hand specially for you. The handmade process involves spinning yarn, dyeing the yarn, setting up the loom, weaving and finishing each carpet by hand


HOW DO I SELECT COLORS

If your project requires a custom color, provide us with paint samples, yarn poms or fabric swatches for us to match with our ARS Color System. Because each rug/carpet is handmade to order, some color variation may occur from dye lot to dye lot, from sample to finished carpet, and may vary slightly in size.


ARE YOUR CARPETS GOODWEAVE CERTIFIED?

Only select carpets are Goodweave certified.

Provide your carpet’s exact measurements and desired shape. Because each rug/carpet is made to order/handmade, the finished carpet may vary slightly in size.


CAN I CREATE MY OWN DESIGN?

Malene B will work with you one-on-one to create a custom design. See our CUSTOM link about how to begin your project. Email studio@maleneb.com with your request.


WHAT FORMS OF PAYMENT DO YOU ACCEPT

We accept checks, Paypal, American Express, Visa and MasterCard.



CEMENT TILES


Is there a minimum order?

We appreciate all orders and customers, both large and small! The minimum order quantity is 80 sq ft or 15 boxes to avoid a 20% surcharge, but we gladly welcome smaller orders with a minimum of 6 boxes.


How long will my order take to arrive?

All of our cement tiles are made to order and usually take between 8-10 weeks from the date of order. Shipping transit time is typically 2-7 days from the time the order leaves our warehouse in Laredo, TX. If the residential delivery box is not marked upon check out, and the address is non-commercial, the shipment may be delayed.


Should I expect shade variations or imperfections in this product?

Yes. Please be aware that cement tile is a handmade product. Cement tiles will not be identical from piece to piece. Slight variations such as size, shade, slight imperfections, irregular edges and the appearance of fine cracks are inherent to this product and can vary from piece to piece. This adds to the natural appeal and does not compromise the performance. We do not warranty against shade variations. Any signed for material is considered accepted by the customer.


Do all materials look like the sample pictures on your site?

It is recommended that all materials are examined in person or samples ordered before buying material. Although best effort is made to ensure images are as close as possible to the actual product, variations in shade, color or appearance is possible. Monitor settings can also play a role in the representation of a picture. If you are still unsure, contact us for samples. Cement Tile Shop is not responsible for the appearance or differences of samples provided by manufacturers or local suppliers/showrooms.


Which sealer do you recommend for the tiles?

Cement tiles are porous and not pre-sealed. Therefore, sealing with a penetrating sealer is necessary before grouting. We recommend Miracle, Stonetech, Fila and Drytreat sealers.


Can I order a custom design?

Yes, we can make or customize any pattern. We love creating custom designs. Visit our Trade page to learn more.


Can the tiles be used outdoors?

Yes, but we recommend that the tiles are not in direct sunlight as they will fade over time.


Can the tiles be used in a commercial projects?

Yes. Our tiles can be used in both commercial and residential projects. We gladly work with designers, architects and contractors. Please visit our TRADE page to learn more.


Is there a standard shipping charge?

No. All items are shipped based on total weight via the best quoted carrier. Residential freight shipment delivery addresses carry an additional $60 fee.


Do you accept returns?

Please refer to our returns and exchanges policy


How much extra material for cuts and waste should I include with my order?

Industry standards are typically 10%-15%, but can vary due to many factors.Use our calculation formula located in the description of each tile pattern. Also confirm with your installer.


Does the freight company unload my delivery?

No.  All deliveries are curbside and you will be expected to bring the material into your building. For special needs such as a lift gate, handicapped assistance or inside delivery, please contact us for quotes or information. Please see the returns and exchanges policy


Do you ship Internationally countries?

Yes, please send an email to studio@maleneb.com for a custom freight quote before ordering.